Support

Customer support policy

Customers with a perpetual license with paid annual maintenance or a valid subscription agreement are entitled to customer support in accordance with Safe Software's support policy.

Included in our support

• Diagnosis of product defects
• Issues encountered during installation or upgrade
• Errors arising from the FME Platform
• Responding to security concerns
• Tool configuration questions
• “How-to” questions (see note below)
• Resource guidance
• Product update questions

Note: How-to questions are limited to general inquiries about the FME Platform. Workflow design, optimization, and best practices are considered outside of the scope of customer support.

Contact

Sweco's customer support is available via email to fme@support.sweco.se. The standard service hours are 08:00-17:00 on weekdays, excluding holidays.